Order - Payment
Upon receiving the estimated completion time for your guitar, a non-refundable deposit representing 15% of the instrument's price will be required to confirm your order. Please note that the completion time may vary significantly. However, I commit to processing the confirmed orders as they come in, reserving 1 or 2 instruments occasionally for display purposes (such as exhibitions). I will contact you when I start the production of your instrument to finalize the details of your order, including payment and delivery arrangements.
My guitars are warranted against any manufacturing defects for a period of 5 years from the date of receipt, with return shipping costs being your responsibility if applicable. This warranty applies only to the original owner and excludes damages that may result from improper use of the instrument (impacts, exposure to heat, cold, humidity, or dryness, etc.). If you choose to have the instrument delivered by a carrier, it is crucial to inspect the instrument in the presence of the delivery person and ensure it is in perfect condition. Transport companies typically offer insurance, which is recommended to be taken. Please do not hesitate to refuse the package if you notice any issues. If you neglect this inspection, no warranty claims can be made. Additionally, I no longer ship my guitars from December 1st to March 31st due to obvious climate-related reasons that may cause problems during storage in warehouses or carrier vehicles.
Protection of Your Investment
Like any living material, wood is sensitive to hygrometric variations. That's why extreme caution is recommended, especially during winter periods when the air is very dry, a phenomenon often amplified by electric heating. It is strongly advised to always return the instrument to its case, taking care to store a small humidifier inside. (A humidity level of around 55% in the air is recommended.)
The varnishes "shellac," "cellulosic," and natural oils (such as Flamme) are carefully chosen for their acoustic properties and applied in the thinnest possible layers to allow the wood to vibrate freely. Therefore, they do not have the impact resistance of industrial varnishes. They do not require any particular maintenance except for regular wiping with a soft cotton or microfiber cloth. However, please be aware that they may react to solvents, especially those contained in polishes, protective foams, rubber stands, adhesive accessories, or supports. It is advisable to use a cotton fabric as a preventive measure. These varnishes undergo a slow and gradual evolution and may "pull" for a few months, which can cause the pores (on the back and sides) or the hard fibers (on the soundboard) of the wood to reappear over time. This is normal. For these reasons, the warranty does not apply to the instrument's finish. In any case, feel free to ask me for advice on maintaining your guitar and keeping it in optimal conditions.
If, despite the care and precision I put into crafting my instruments, your guitar does not meet your full satisfaction, you have a period of 15 days after its receipt to return it to me. In this case, you will be reimbursed within a maximum of one month; only your deposit and any necessary repairs to the instrument will be deducted from this amount (this applies only to "standard" orders, excluding specific or custom orders).